Welcome to the FAQ page of eeaths.com. We hope that the following questions will help you find the information you need quickly. If you have any other questions, please contact us through our Contact Us page.
How do I create an account? To create an account, please click the “Register” button in the upper right corner of the website and fill in your email address, password and other relevant information. Once you have completed the registration, you will receive a confirmation email.
How do I reset my password? If you have forgotten your password, please click the “Forgot Password” link on the login page and enter your registered email address. We will send you a password reset link and follow the instructions to reset your password.
How do I track my order? After logging into your account, go to the “My Orders” page and select the order you want to view. The order status and logistics information will be displayed on this page, and you will also receive an email notification when it is shipped.
Can I change or cancel my order? Once an order is submitted, it cannot usually be changed or canceled. If you need to modify an order, please contact customer service as soon as possible. We will do our best to assist, but we cannot guarantee that we can change an order that has been processed.
What payment methods do you accept? We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express) and electronic payment methods such as PayPal. All payments are processed using secure encryption technology.
How do I request a return? If you are not satisfied with the product you received, please contact our customer support team within 30 days of receiving the product. The product must be unused and in its original packaging. Orders eligible for return will be processed according to our return policy.
How long does it take to receive a refund after returning the product? Once we receive and confirm your return, the refund will be processed within 7-10 business days and the funds will be returned to the original payment method. You will receive a refund confirmation via email.
How long does it take to ship? Orders are usually processed and shipped within 1-3 business days. Standard delivery usually takes 5-7 business days, and you can also choose expedited delivery. The specific time and cost will be calculated according to your region.
