Thank you for shopping at eeaths.com. We are committed to ensuring that you are satisfied with your purchase. If you are not satisfied with your order or encounter any problems, please refer to the refund policy below.
Refund Conditions We accept returns and refund requests that meet the following conditions:
Items must be returned within 30 days of receipt.
Items must be unused, undamaged, and in original packaging and with all attached tags.
Certain items such as promotional items, gift cards, or personalized items are not returnable.
Return Process To return an item, please follow the steps below:
Contact us: Submit a return request at 📧 heatherdobruck@eeaths.com and provide the order number, reason for return, and relevant photos (if applicable).
Receipt confirmation: We will confirm your return request within 1-2 business days and provide the return address. Return shipping costs: Unless the item is of quality problem or shipped incorrectly, the return shipping costs are borne by the buyer.
Refund processing After receiving and inspecting your return item, we will process your refund request. Eligible refunds will be returned to the original payment method. Refunds are processed within 7-10 business days and you will receive a confirmation email after processing.
Refund Amount The refund amount for the product does not include the original shipping fee (unless the return is due to quality issues). If the product is damaged or lost during transportation, we will decide whether to provide a full or partial refund based on the results of the investigation.
Delayed or missing refunds If you do not receive a refund within the expected time, please confirm your bank account or payment platform first. If there is still a problem, please contact our customer support team and we will help you resolve the issue.
Non-refundable products The following products are not subject to the refund policy:
Promotional or discounted products Gift cards Personalized customized products Opened or used personal care products
Exchange policy If the product you received has any quality problems or is damaged, we will replace it for you free of charge. Please contact us immediately after receiving the product.
